How Can Onboarding Processes Be Adapted for Better Remote Employee Integration?
CHRO Daily
How Can Onboarding Processes Be Adapted for Better Remote Employee Integration?
In the era of remote work, we've gathered insights from top professionals, including CEOs and CHROs, on how to evolve the onboarding process for virtual teams. From introducing 'Department Decks' to leveraging a 'Buddy System' for integration, discover the six innovative strategies these experts have implemented to welcome remote employees into their company cultures.
- Introducing 'Department Decks' for Remote Onboarding
- Three-Pronged Approach: Connection, Tech, Feedback
- Assign 'Cultural Detective' Role to New Hires
- Intentionality, Connection, Cultural Immersion Principles
- Revamp HR Processes for Remote Onboarding
- Virtual Sessions, Buddy System for Integration
Introducing 'Department Decks' for Remote Onboarding
As a tech CEO, we've tailored our onboarding approach to better incorporate remote employees into our corporate culture. Our standout method is our initiative named 'Department Decks.' We’ve created dynamic, multimedia presentations for each department that not only detail their roles but also their success stories, challenges, and how they embody our company’s values. New hires do a virtual tour, getting to 'meet' each department in a unique and engaging way. It allows them to appreciate the interconnectedness of our operations, directly from home, thus enhancing their integration into our team.
Three-Pronged Approach: Connection, Tech, Feedback
We've built a comprehensive onboarding process for our fully remote, global team. Our approach combines asynchronous information and synchronous touchpoints to seamlessly integrate new hires into our team and company culture. We've adapted our onboarding process around three key elements: Connection, Technology, and Feedback.
To foster connection, we assign each new hire a 'Co-Captain' buddy to provide guidance and support throughout their integration and ensure that new hires have synchronous touchpoints with key individuals outlined in their onboarding plan, such as their manager, team members, and HR for orientation.
In terms of technology, we use tools like Slack for communication, Coda for our 'How We Work' Handbook, and Bob HRIS to keep new hires connected and organized. New hires share a little about themselves with the company through Slack on their first day, and the online onboarding checklist helps new employees acclimate, with tasks and information broken down to specify what the new hire should focus on during their first day, first week, month 1, month 2, etc. This structured approach ensures they can pace themselves and access relevant information when needed to retain information without feeling overwhelmed.
Finally, we actively seek feedback from new hires, which allows us to identify successes, areas for improvement, and recurring themes, enabling us to iteratively refine our onboarding to better support future new hires.
Assign 'Cultural Detective' Role to New Hires
Instead of the typical virtual meet-and-greets and onboarding sessions, we've flipped the script by assigning new remote hires a 'Cultural Detective' role during their first month.
Their mission? To uncover and document examples of our company culture in action, through observations in meetings, chats, and team interactions.
They then present their findings in a creative format of their choice—be it a mini-podcast, a digital scrapbook, or a video diary.
This not only accelerates their cultural immersion but also provides us with fresh insights into our own practices, creating a dynamic, two-way cultural exchange right from the start.
Intentionality, Connection, Cultural Immersion Principles
In the evolving landscape of remote work, companies have been challenged to rethink their onboarding processes to ensure that remote employees feel as integrated into the company culture as their in-office counterparts. As co-founder of Amazing Workplaces®, I believe that a successful remote onboarding process hinges on three core principles: intentionality, connection, and cultural immersion.
Emphasis should be laid on the importance of being deliberate in every step of the onboarding process. In the absence of organic office interactions, remote onboarding requires a structured approach where nothing is left to chance. This involves creating a clear, step-by-step onboarding plan that includes not only the necessary paperwork and training but also planned touchpoints with different team members. By setting expectations early and ensuring that new hires understand the company’s values and mission, organizations can create a strong foundation for cultural integration.
Connection is the second pillar of an effective remote onboarding process. At Amazing Workplaces®, we advocate for organizations to design onboarding programs that prioritize relationship-building. This could mean assigning a mentor or onboarding buddy to each new remote employee—regular virtual check-ins, team meetings, and informal social events are also crucial in helping remote employees feel connected to their peers and the broader organization.
The third principle is cultural immersion. Organizations need to understand that remote employees need to experience the company culture firsthand, even if they’re miles away from the office. To achieve this, they recommend leveraging digital platforms to share stories, celebrate successes, and communicate the company’s values consistently. Virtual tours of the office, video testimonials from long-standing employees, and interactive sessions with leadership can help remote employees feel like they’re part of something bigger, ensuring they absorb the culture just as much as their in-office counterparts.
In conclusion, adapting the onboarding process for remote employees is about being intentional, fostering connection, and ensuring cultural immersion. These best practices not only help integrate remote employees into the company culture but also set them up for long-term success within the organization.
Revamp HR Processes for Remote Onboarding
If HR is not adapting, we are falling way behind. Remote options for I-9 verification, HRIS information entry, background screening options, and compliance testing options are needed today more than ever. All things are possible; we are limited only by our ingrained culture and presumptions of 'this is the only way we know how to do onboarding.' Re-think the entire process, and try it yourself. Have HR friends try it, be open to criticism, and change with the times.
Virtual Sessions, Buddy System for Integration
To better integrate remote employees into our company culture, we've adapted our onboarding process to include virtual orientation sessions, regular check-ins with managers, and a digital onboarding platform for easy access to resources. We emphasize social integration through virtual coffee chats, team-building events, and a buddy system that pairs new hires with seasoned employees. Culture ambassadors help introduce remote employees to our values and traditions, while interactive training modules ensure they understand company culture from day one.
Additionally, Business Resource Groups (BRGs) create inclusion; The Current—our interactive, global, company-wide communications portal—creates connectivity; and a learning platform with a rich repository of content helps accelerate integration. We also gather regular feedback to continuously refine our approach, ensuring remote employees feel connected and valued despite the distance.
