How Is Employee Feedback Used to Change HR Policies Or Practices?
CHRO Daily
How Is Employee Feedback Used to Change HR Policies Or Practices?
In the dynamic world of human resources, employee feedback is a goldmine for policy evolution. We've gathered seven perspectives, including those from HR Consultants and Chief Human Resources Officers, on how such feedback has shaped significant changes. From enhancing onboarding experiences to introducing paid parental leave, discover how these professionals have translated employee voices into impactful HR policies.
- Enhance Onboarding with New Hire Insights
- Act Swiftly on Employee Feedback
- Revise Remote Work Policy from Feedback
- Tweak Policies with Regular Feedback
- Implement 'Your Voice Matters' Program
- Keep a Pulse on Worker Sentiment
- Introduce Paid Parental Leave from Feedback
Enhance Onboarding with New Hire Insights
Listening to employee feedback and taking appropriate action is key to building a positive company culture. New hires, in particular, bring a fresh perspective that can be incredibly valuable. HR teams can use their insights to fine-tune the recruiting, hiring, and onboarding processes. New employees often experience workflow bottlenecks that, once exposed, can allow us to tighten procedures and help eliminate redundancies—improving the experience for new hires and their managers. With the high cost of turnover, tapping into this feedback source is an easy way to show you're genuine and committed to growth with your newest team members.
Act Swiftly on Employee Feedback
Employee feedback is a cornerstone for any HR leader aiming to improve organizational policies and practices. It can come from various sources, including utilization reports, surveys, interviews, and focus groups. However, many companies' biggest challenge is not about gathering feedback but acting on it quickly enough to affect meaningful change.
Too often, organizations take months—sometimes even half of the year—to analyze employee surveys and then an equal amount of time to implement what they've learned. By the time these actions are rolled out, the relevance of the feedback may have diminished, and the window for impactful change may have closed. This lag not only hampers the effectiveness of the interventions but also erodes employee trust.
To truly capitalize on feedback, you must act fast and iterate rapidly. During my tenure, I established feedback mechanisms that compelled the organization to respond quickly. For instance, we implemented pulse surveys that funneled actionable insights directly to the relevant teams. While each action might have seemed small in isolation, collectively, they drove significant improvements for the company—boosting retention and engagement by an impressive 30% over just 18 months.
We also revamped our performance management process based on continuous employee input. After each review cycle, we asked employees what worked well and what could be improved. These insights were promptly incorporated into the next cycle, transforming the performance review from a dreaded task into an engaging and constructive experience.
Feedback is not just a set of data points; it's a valuable gift from your employees. It presents an opportunity for improvement, but only if you act swiftly and thoughtfully. Doing so builds a culture of trust and continuous enhancement, where employees feel heard and valued while your organization, programs, and processes breathe new life.
Revise Remote Work Policy from Feedback
We use employee feedback to improve remote work policy. Through regular employee feedback surveys, we learned that while many employees appreciated the flexibility of remote work, they felt overwhelmed by unclear expectations and a lack of boundaries between work and personal time.
1. Policy Adjustment: Based on this feedback, we revised our remote work policy to establish clearer expectations around working hours, communication protocols, and availability. We also introduced 'no meeting' days to allow for focused work.
2. Work-Life Balance Support: We incorporated mandatory breaks and encouraged employees to set clear boundaries, helping them maintain a healthier work-life balance. Training was provided to managers to better support remote teams.
These changes improved employee morale, productivity, and job satisfaction. Employees felt more supported and empowered to manage their workloads effectively, leading to reduced burnout and stronger team collaboration.
We recommend that companies actively collect and analyze employee feedback to address key concerns, then implement actionable changes. This builds trust and leads to HR policies that genuinely meet employees' needs.
Tweak Policies with Regular Feedback
Employee feedback is gold. Regular, consistent feedback is crucial to knowing what's on the minds of the employees. I use feedback obtained from engagement surveys conducted annually and quarterly, as well as through round-table discussions, to help tweak policies that impact them. It's important not to make drastic changes too often and to allow that feedback to bake in the oven.
Implement 'Your Voice Matters' Program
As a business, we believe that a great employee experience enables an even better customer experience. That's why we introduced a program called 'Your Voice Matters' to get our customer-facing employees' direct feedback on things like process improvements, customer experience, products, and more. Their feedback has been invaluable and has prompted us to adjust our compensation models, policies around scheduling and remote work, and even our overall culture. Employees who have participated in this program appreciate that they can collaborate with their peers around the country and have a direct say in changes that drive the business forward.
We also use this program as an opportunity to invest in our employees' professional development by recognizing employees who have gone above and beyond, showcasing best practices, and problem-solving issues that teams may be having.
Keep a Pulse on Worker Sentiment
Employee feedback plays a huge role in shaping HR policies, and it's not just about collecting input for the sake of it—it's about actually listening and making adjustments that matter. When employees voice concerns or offer suggestions, it gives HR a clear sense of what's working and what isn't. For example, if multiple people are flagging issues with work-life balance or unclear communication, that’s a red flag HR can't ignore.
The best companies use this feedback to adjust policies, like offering more flexible work options, revisiting their benefits packages, or even rethinking how they handle things like recognition and development. It’s not just a one-off thing either; many HR teams will have ongoing surveys, suggestion boxes, or regular check-ins to make sure they’re keeping a pulse on how people are feeling.
In a nutshell, when employee feedback is used right, it’s a way to make sure policies are in tune with what the workforce actually needs, not just what looks good on paper. Plus, when employees see that their feedback leads to real change, it builds trust and shows that leadership cares. That’s a win for everyone!
Introduce Paid Parental Leave from Feedback
I often use employee feedback to influence significant changes to HR policies and/or practices within our organization. We receive employee feedback through employee engagement surveys, focus groups, committees, and ongoing conversations. Responding to employee feedback is one of the significant ways to improve morale and employee buy-in, as employees feel seen and heard. Most recently, we added a paid parental leave policy as a direct result of employee feedback. Our staff have well received it, as it includes both maternal and paternal benefits. Employee feedback has also directly influenced changes to our paid time-off policies and our dress code policy. Those changes have demonstrated to employees that we recognize the importance of having policies that reflect changes in how we work and who is in our workforce. We are committed to proving that our employees are our most valuable asset and that their voices matter.
