What Creative Solutions Combat Employee Turnover in Specific Roles?

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    CHRO Daily

    What is one creative solution you've implemented to reduce employee turnover in a specific department or role?

    In our quest to uncover innovative strategies for minimizing employee turnover, we've gathered insights from a Director of Customer Relations and a Head of Marketing, among others. They've shared creative solutions ranging from gamifying tasks to boost fulfillment to introducing a mentorship program. Here are the top four strategies these professionals have successfully implemented to retain talent in their specific departments.

    • Gamify Tasks to Boost Fulfillment
    • Implement a Tutoring Buddy System
    • Personalize Employee Appreciation

    Gamify Tasks to Boost Fulfillment

    In the software industry, I have found in businesses that I have worked for, there was a very high turnover in my departments because the tasks were repetitive and employees felt unfulfilled. Many of my employees often told me that they wished there was added motivation for their work.

    After hearing this, I decided that it was the perfect time to shake things up. As a result, I had been reading about ways to “gamify” the workplace to make completing tasks more fulfilling for my employees. The method that I came up with was to assign points to the tasks that employees were given, and then at the end of the month, the employee with the most points was given a monetary bonus.

    As a result, productivity within my department improved by 8%, and we found that throughout the year, fewer and fewer employees were leaving the company. I would highly recommend attempting to gamify the workplace to anyone in a similar situation, as a way to meet employee needs and company needs as well.

    Chris Hunter
    Chris HunterDirector of Customer Relations, ServiceTitan

    Implement a Tutoring Buddy System

    To combat employee turnover in our tutoring department at SoFlo, we implemented a unique “Buddy System.”

    New tutors were paired with seasoned mentors who provided guidance, shared insights, and facilitated a smoother onboarding process. This personalized support system not only eased the transition for newcomers but also created a sense of camaraderie within the team.

    Monthly team-building activities and recognition initiatives further solidified a positive work culture. As a result, we observed a significant decrease in turnover rates, showcasing the success of this innovative and people-centric solution.

    Adam Shlomi
    Adam ShlomiFounder, SoFlo Tutors

    Personalize Employee Appreciation

    In addressing employee turnover within a particularly challenging department, I introduced a program centered on the concept of "Authentic Gratitude and Personalized Appreciation." Recognizing that each employee has a unique language of appreciation—whether it’s words of affirmation, acts of service, receiving gifts, quality time, or physical touch (like a high-five or a pat on the back)—we tailored our recognition efforts to suit these individual preferences.

    We initiated a system where peers and supervisors could easily identify personal preferences and acknowledge each other's contributions in ways that resonated personally with the recipient. For instance, an employee who values words of affirmation might receive a personalized note of thanks, while another who appreciates acts of service might be offered help on a project.

    This approach not only fostered a culture of gratitude but also made recognition feel more genuine (a crucial piece) and relevant to each employee. Over time, we observed a significant decrease in turnover, as employees felt more valued and understood on a personal level, which also contributed to easier resolution when challenges invariably arose.

    This strategy underscored the power of authentic appreciation in creating a more committed and satisfied workforce and fostering stronger professional relationships among staff and with their leaders.

    Sarah Ratekin
    Sarah RatekinChief Happiness Officer, Happiness Is Courage