What Feedback Systems Lead to Improvements in Employee Relations?
CHRO Daily
In the quest to enhance employee relations through effective feedback systems, we've gathered insights from top professionals, including HR Directors and CEOs. From launching anonymous feedback tools to ensuring anonymity and visible action, discover the four transformative strategies that have led to real-world improvements in our latest Q&A blog article.
- Launch Anonymous Feedback Tools
- Foster Open Feedback Sessions
- Implement NPS and H&H Feedback
- Ensure Anonymity and Visible Action
Foster Open Feedback Sessions
Implementing an effective feedback system has been pivotal in improving employee relations in my experience. I introduced regular feedback sessions, combining structured performance reviews with open discussions. By fostering an environment for sincere and constructive feedback, I noticed that employees felt comfortable expressing concerns and suggesting improvements.
From my perspective, this method not only reinforced communication channels but also yielded concrete enhancements. Addressing specific concerns raised during feedback sessions resulted in changes to policies, additional training opportunities, and improved support mechanisms. This personalized feedback system, based on my expertise and experiences, contributed to cultivating a more positive work culture, showcasing a dedication to ongoing improvement rooted in the team's valuable insights and experiences.
Implement NPS and H&H Feedback
Every policy or decision is incomplete without feedback. We implemented NPS and H&H (Helping and Hindering) Feedback initiatives at our company. We have received eye-opening feedback on diversified aspects of being an employer. With the help of this feedback, we were able to control attrition and maintain a competitive and healthy work culture, securing our core values.
Ensure Anonymity and Visible Action
Over the years, I have used feedback systems and methodologies as key catalysts for change in my organization. As technology, needs, and even generational differences have evolved, so have the methods to collect feedback. Whether it is a survey, interview, or another method, I have found that the two most key points for employee relations success are anonymity and tangible response. An employee needs to feel safe and confident to reveal honest feedback; at the same time, trust is built when the company takes visible action using the feedback collected. This response could be a general message to staff that includes general information on what was collected, including a plan for change; or it could be an immediate change, if possible. When employees see action, their confidence in the organization grows, which in turn translates into strength in their commitment and willingness to continue to be active participants in the evolving employee/employer relationship.
